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The general voicemail greeting is used as the default voicemail greeting if you don't set any other greeting type. Occasionally, during events like power outages, even ifyou've set another greeting, your personalized programming might be wiped out. Or you might simply forget to change the greeting after returning from vacation.
The bottom line is that you never know when callers will listen to this greeting, so give your greeting a lot of thought and be sure to be brief and professional.
Avoid dates and timeframes for when you'll return calls—after all, you have no way of knowing when the caller will hear the message.
Your voicemail greeting will be played for both external calls originating from outside of your company and internal calls made by people calling from another extension within your company. Generally speaking, you should also sound alert (i.e., don't record your message when you're feeling groggy), don't stumble over your words (i.e., enunciate your words), spell your name or email address if appropriate (i.e. TBrowne@XYZ.com as opposed to TBrown@XYZ.com), and don't ramble on—people are busy and only want to hear what's most important.
Most importantly, practice your recording several times (listening to each attempt) until you are satisfied it's polished and professional.
If you've never recorded a voicemail greeting before, you may want to have a colleague listen to your greeting to get a second opinion.
Here are a few ideas for greetings that can get you started, ranging from strictly businesslike to a less formal greeting. Tweak and personalize any of these six options to fit your corporate culture and your personality, but try not to stray too far from these basics.
Coloring outside of the lines isn't for everyone—especially if you work in a formal corporate environment. But if you work in sales (an upbeat profession) or at a science foundation (thought of as being stodgy), don't be afraid to get creative to get someone's attention. For instance, you can end your voice message posing a fun fact question such as, 'if you drill a hole in the earth from top to the bottom and jump in, how long will it take to reach the bottom?' Let the caller know that if they answer correctly (i.e., 42 minutes) they'll reach the top of your call-back list.
Or if you earn a living as a motivational speaker, end your message with a motivational quote. In both cases, be sure to keep your closing remark brief. And remember, you're a business professional, not a stand-up comic.
On the flip side of voicemail greetings, when leaving a message for someone, be sure to include the following basics: