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Hi,
To be able to assist you better, we would like to know if you get any specific error messages or codes?
As an initial recommendation, we suggest that you check this link about Microsoft Help Link and check if it helps.
You can also try using the methods below and check if it will resolve the issue.
Method 1: Change the service type to Automatic.
a.Press Windows +R keys.
b.Type services.msc in the box and press enter.
c.Now locate services called Print Spooler, make sure the services are Started and set to Automatic.
d.To set the service to automatic, right click on the service and click automatic.
e.Click Apply and then click Ok.
Method 2
Follow these steps to run the Windows in built troubleshooter:
a) Write Troubleshooting in the search box and hit enter.
b) Click on Troubleshooting tab.
c) Click on view all option on the upper left corner.
d) Select the Printer option from the list.
e) Click Next to run theTroubleshooter.
Method 3
Also, refer to the manufacturer's website for updated drivers for the make and model of the printer device you are using.
If you need further assistance, feel free to write to us and we would be happy to help you.